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Jemma Proctor

Business Manager

Before joining Rehab Associates Ltd. Jemma had been working in the legal sector for almost 20 years.

She started off as an Admin Assistant/Office Junior at a firm of solicitors in Greater Manchester, where she had the opportunity to undertake training and was promoted to Legal Secretary.

Over the years, Jemma gained knowledge and experience of working on high value medical negligence and catastrophic personal injury claims as a Legal Secretary, then working her way up as a Legal Assistant and eventually as a Fee Earner. Jemma’s legal background means she understands and appreciates what a lot of our solicitor clients and the Courts are dealing with, particularly with regard to Court deadlines and timetables! Our service users in the legal section feel much reassured discussing new instructions, referrals, progress updates and cost budgeting enquiries. Nothing is too much for her, when it comes to generating solutions for our service users.

Jemma ensures our operations run efficiently and the experts and clinicians are able to meet the fast growing demand for our services. She works extremely well under pressure and likes a challenge. She is enthusiastic and will go the ‘extra mile’ to assist our service users.

She organised training and help us all provide a high quality service. Alongside her operational skills, Jemma is instrumental in building networks and client relationship and has been successfully overseeing our growth in numbers and reputation with the core value of ‘service above all to our service users.

In her spare time, Jemma is kept busy with her two girls and their gymnastics, her Dalmatian and two cats. To relax, Jemma loves to read and enjoys psychological thrillers and crime books (her husband in on path to a career in the Police!).

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